On the ride
Dashes instead of numbers
The field shows dashes until the activity timer is running and the sensor delivers data. Check that the power meter, speed sensor or heart-rate strap is paired and awake. BPMPeak keeps the last reading for 5 seconds during a dropout, then shows nothing rather than a wrong number.
The values do not match Strava
Short and medium peaks (1 s to 30 min) match the ride file and Strava within a few watts, and were checked on real rides. On the long windows (30 to 60 min) Strava counts paused time as zeros, while the Edge and the apps skip pauses, so a long peak that spans a coffee stop can read higher in the app. That is a difference of definition, not an error.
No beep on a record
The tone plays only when you beat a previous record, so the first ride, when every interval sets its first mark, is silent by design. It also needs the Record tone setting on and the device sounds enabled.
A record looks wrong
Records can be edited one by one in the settings in Garmin Connect (for Speed Peak in km/h or mph, following the unit set on the device), or all cleared with Reset personal bests. Records are kept per activity profile if you enable Separate PBs per profile.
PowerPeak Live subscription
Trial, key and activation
The 7-day trial starts by itself the first time the field runs. After buying, paste the key in Garmin Connect → PowerPeak Live settings → License key, sync, and start a ride with the phone connected: the header shows ACTIVATING, then LICENSED. The check repeats every 3 days and needs the phone only for a few seconds.
"Subscription expired"
The subscription has ended: it was cancelled, or the card payment could not be recovered. Check it in the customer portal. To keep using the field, get a new key from the app's page on this site and paste it in the settings; the field unlocks at the next check.
"Device limit reached" (older versions: "Key used on 3 devices")
Each key bought from November 9, 2026 covers two Edge units (earlier keys cover three), so this message means the key is already active on all of its devices. If you replaced an Edge, write to info@primato.app with the email of your order and we will free a slot; then start a ride again.
I had the app before 6.1
Existing installations stay free until December 31, 2026 with nothing to do. If the header shows TRIAL on a device where you had the app installed, write to us with the model and we will sort it out.
PowerPeak Pro license (Edge 1060, 1050, 1040, 850 and 550)
Trial, key and activation
The 14-day trial starts by itself the first time the field runs. After buying, paste the key in Garmin Connect → PowerPeak Pro settings → License key, sync, and start a ride with the phone connected: the header shows ACTIVATING, then LICENSED (LIFETIME for a lifetime license). The check repeats every 3 days and needs the phone only for a few seconds. The same key works in PowerPeak Live and in PowerPeak Pro.
"Subscription expired"
The subscription has ended: it was cancelled, or the card payment could not be recovered. Check it in the customer portal. To keep using the field, get a new key from the app's page on this site and paste it in the settings; the field unlocks at the next check.
"Device limit reached" or "Key used on 3 devices"
Each key bought from November 9, 2026 covers two Edge units (earlier keys cover three), counted across PowerPeak Live and PowerPeak Pro together. If you replaced an Edge, write to info@primato.app with the email of your order and we will free a slot; then start a ride again.
SprintPeak license
Trial, key and activation
The 14-day trial starts by itself the first time the field runs. After buying, paste the key in Garmin Connect → SprintPeak settings → License → License key, sync, and start a ride with the phone connected. Until the check succeeds, the Status line in the same group shows Trial: 13 days left (key being checked) (the number of days varies) while the trial is running, or Activating key: keep your phone nearby once it has ended; then it shows Licensed (Licensed (lifetime) for a lifetime license). The check repeats every 3 days.
A PowerPeak key does not unlock SprintPeak
SprintPeak has its own license key. A PowerPeak Live or PowerPeak Pro key does not unlock it: once the trial has ended, SprintPeak shows License key not valid (or Device limit reached, if that key has no free device slot). Paste the SprintPeak key from your purchase email and sync.
"License key not valid"
The key was mistyped, was disabled, or belongs to another product. Check it in Garmin Connect → SprintPeak settings → License key, then sync.
"Subscription expired"
The subscription has ended: it was cancelled, or the card payment could not be recovered. Check it in the customer portal. To keep using the field, get a new key from the app's page on this site and paste it in the settings; the field unlocks at the next check.
"Device limit reached"
Each SprintPeak key covers two Edge units. If you replaced an Edge, write to info@primato.app with the email of your order and we will free a slot; then start a ride again.
Refunds (PowerPeak Live, PowerPeak Pro and SprintPeak)
Ask within 14 days of purchase at info@primato.app. Refunds are issued through Lemon Squeezy to the original payment method.